About Travelocity Travelocity New Zealand is operated by ZUJI Pty Ltd (ABN 18 096 920 866 and ACN 096 920 866), a wholly-owned subsidiary of ZUJI Pte Ltd ("ZUJI") and is part of the group of companies owned by Travelocity. Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveller. It recently celebrated 10 years of success and has spread its know-how around the globe. Based in Dallas/Forth Worth, Texas, Travelocity now owns the leading European online travel company, lastminute.com and leading pan-Asia Pacific online travel company, ZUJI (see below). Travelocity has invested millions of dollars to help customers achieve the best travel experiences and developed technology to give customers more control over their trip planning. Travelocity, from president to programmer, is driven by the spirit of customer championship. What does this mean to Travelocity New Zealand customers? Travelocity has created a unique niche in the online travel sector, and as a champion for customers, offers New Zealand travellers an exceptional travel planning and shopping experience online, great value and choices, as well as safe and secure booking and buying online. Travelocity is delighted to be now bringing the benefits of online travel to New Zealand. Travelocity booked USD 10.1 billion worth of travel in 2006. It markets and distributes travel-related products and services directly to individuals through its various global web sites and customer care centres, plus Web sites operated by supplier and distribution partners. Global Reach Travelocity operates multiple businesses tailored to customers domestically in North America and internationally, offering a large number web sites in 12 languages. It has a further 44,000+ affiliates in 40 countries. Travelocity’s major brands include ZUJI in the Asia Pacific region and lastminute.com in Europe, both local leaders in online travel. About ZUJI ZUJI Logo ZUJI® is a one-stop-shop for travel. Headquartered in Singapore, ZUJI is owned by Travelocity®, an international leader in online travel, and operates online travel sites and teams throughout the region, Travelocity New Zealand included. ZUJI sites offer a one-stop-shop for travel, giving travellers access to thousands of local and international hotels with real traveller reviews, hundreds of airlines, as well as other travel products ranging from package tours, group tours, cruising, car hire, tours and attractions as well as travel planning tools, advice and inspiration online. ZUJI allows travellers to take control of their travel planning, budget, supplier and itinerary decisions. The combination of ZUJI's experience and expertise in starting and growing online travel businesses, supported by in-country teams with local knowledge, has been key to establishing its many successful online travel sites and managing all Travelocity assets throughout Asia Pacific. It is a unique and powerful proposition which ZUJI expects to employ in New Zealand. Change a Reservation Reservations cannot be changed online. If you need to a make change to your reservation, please contact our Customer Service Centre at 1-866-270-2849 for assistance. Reservation changes may be subject to a $25 change fee. If your cancellation or change request is made after the cutoff date applicable penalties noted in the cancellation policy section of your reservation may apply. Changes or cancellations made after check-in are subject to 100% penalty. Once you have checked into a hotel you cannot cancel nor receive credit for unused nights if you check-out early. NOTE: You may be required to cancel your original reservation and rebook it for the new dates. However, we suggest you first check availability for the new desired dates in order to avoid any disappointment from canceling your first booking if the new dates are not available. Contact Us Return to top of page Cancellation Policies What is the cancellation policy? Will my credit card be charged if I do not cancel my reservation(s)? Cancellation policies vary from each hotel and are implemented by hotels to avoid holding a room available for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night's room charge plus tax) to the credit card provided to reserve the room. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact our Customer Care Centre for assistance. For non-cancelable reservations, no changes or cancellations are permitted once a confirmation number is issued. My cancellation policy reads "Cancel 24 hours prior to arrival" and I plan on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm on the day before my arrival? Cancellation policies are related to the hotel check-in time, not your projected arrival time. If your hotel cancellation policy indicates a 24, 48 or 72 hour cancellation policy, it means you must cancel your reservation by 4:00 pm local hotel time of the date in question. Contact Us Return to top of page Confirmation of Booking What if I do not receive a confirmation at the time of booking? If your confirmation page does not display after completing your booking, please check your email for your confirmation. If you do not receive your email confirmation within ten minutes please complete our request form and a duplicate copy will be emailed to you. What if I do not receive my email confirmation? If you do not receive an email after making a reservation, it may be that we have the incorrect email address or your Internet Service Provider may have blocked the email. If your Internet Service Provider supplies you with a SPAM filter, please check that folder. Please complete our request form here. Be sure to include the following information: 1. The name the reservation was booked under 2. The hotel name and location (city) 3. The check-in/check-out dates How long will it take for the hotel to have my reservation information? The time it takes for a hotel will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation within an hour from booking (except for nights and weekends when the hotel reservation department is closed.